Velours Media Privacy Policy

Last updated: 7 July 2026

Velours Media ("Velours Media", "we", "our" or "us") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you interact with Velours Media, including through our website, Meta Lead Forms, online forms and other communication channels.

By using our website or submitting your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

## Collection of Personal Information
We may collect personal information including:

Full name
Email address
Phone number
Clinic name
Business website
Social media profiles
Information you voluntarily provide about your business, marketing goals or enquiries

Where required to provide our services, we may also collect other information that you choose to provide to us.

## Methods of Collection
We collect personal information when you:

Complete a form on our website
Submit a Meta Lead Form
Contact us by email, phone or social media
Book a consultation
Request information about our services
Communicate with us in any other way

## Use of Personal Information
We may use your personal information to:

Assess whether our services are a suitable fit for your business
Respond to your enquiries
Arrange consultations and strategy calls
Deliver our services
Improve our services and customer experience
Send you information relating to our services where permitted by applicable law
Comply with legal obligations

We will only use your personal information for the purposes for which it was collected or where otherwise permitted by law.

## Disclosure to Third Parties
We do not sell your personal information.
We may disclose your information to trusted third-party service providers who assist us in operating our business.

These providers may include:

Meta Platforms
Google Workspace
GoHighLevel
Stripe
Website hosting providers
Cloud storage providers
Other professional advisers or service providers where reasonably necessary

We only disclose information where reasonably necessary to provide our services or operate our business.

## Overseas Disclosure

Some of our trusted third-party service providers may store or process personal information in Australia, the United States, Europe and other countries in which they operate.

These providers include Meta Platforms, Google Workspace, GoHighLevel and Stripe.

Where personal information is disclosed overseas, we take reasonable steps to ensure those recipients handle personal information in accordance with applicable Australian privacy laws where practicable.

## Data Security
We take reasonable steps to protect the personal information we hold against:

Misuse
Interference
Loss
Unauthorised access
Modification
Disclosure

While no method of electronic transmission or storage is completely secure, we implement reasonable technical and organisational safeguards to protect personal information.

Access to personal information is limited to authorised personnel and trusted service providers who require access to perform their duties.

## Access and Correction
You may request access to the personal information we hold about you.
If you believe any information we hold is inaccurate, incomplete or out of date, you may request that it be corrected.
To make a request, please contact us using the details below.

## Cookies
Our website may use cookies and similar technologies to:

Improve website functionality
Understand how visitors use our website
Measure the effectiveness of our marketing campaigns
Improve your browsing experience

You may disable cookies through your web browser settings, although doing so may affect the functionality of certain parts of our website.

Cookies may also be used by third-party services, including Meta Pixel and Google Analytics, to help us understand website performance and improve our marketing.

## Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the updated revision date.
We encourage you to review this Privacy Policy periodically.

## Complaints
If you believe we have breached your privacy rights or have concerns about the way we have handled your personal information, please contact us first.
We will investigate your complaint and endeavour to respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

## Anonymity and Pseudonymity

Where lawful and practicable, you may choose to interact with Velours Media anonymously or by using a pseudonym.

However, in many cases we may require your identity in order to respond to your enquiry, assess your application, enter into an agreement with you or provide our services.

## Sensitive Information

Velours Media does not intentionally collect sensitive information (such as health information, biometric information, racial or ethnic origin, political opinions, religious beliefs or criminal records).

If sensitive information is voluntarily provided to us, we will only collect, use and disclose that information with your consent or where required or authorised by Australian law.

## Unsolicited Personal Information

If we receive personal information that we did not request and we determine that we could not have lawfully collected that information, we will take reasonable steps to destroy or permanently de-identify it as required by Australian privacy laws.

At or before the time we collect your personal information, or as soon as reasonably practicable afterwards, we will take reasonable steps to notify you of:

• why the information is being collected;

• how it will be used;

• whether it may be disclosed to overseas recipients; and

• how you can access this Privacy Policy.

## Direct Marketing

Where permitted by law, we may use your personal information to send you information about our services, updates or other marketing communications that may be relevant to your business.

You may opt out of receiving marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly at info@veloursmedia.com.
Opting out of marketing communications will not affect communications necessary for providing our services or responding to your enquiries.

## Government Related Identifiers

Velours Media does not adopt, use or disclose government-related identifiers (such as Tax File Numbers, Medicare numbers or driver's licence numbers) unless required or authorised by Australian law.

## Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes and enforce our agreements.

When personal information is no longer required, we take reasonable steps to securely destroy or permanently de-identify it.

Retention periods vary depending on the nature of the information collected and our legal or business obligations.

## Our Commitment to Privacy

Velours Media is committed to embedding privacy protections into our business practices and systems.

We regularly review our processes to ensure personal information is handled responsibly and in accordance with Australian privacy obligations.

## Artificial Intelligence

Velours Media may use artificial intelligence tools, including generative AI tools, solely to assist with administrative tasks, content creation and internal business operations.

We do not use artificial intelligence to make automated decisions that produce legal or similarly significant effects on individuals.

We do not use personal information submitted by our clients or prospects to train public artificial intelligence models.

Contact Us
Velours Media
ABN: 77 929 262 627
Melbourne, Victoria, Australia
https://www.veloursmedia.com
Email: info@veloursmedia.com